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X-Culture

Peters’ Principles
Applied To
Safety Excellence

by

Daniel Felperin CIH, CSP

FRESH
Training Concepts

“In Search of Excellence”

Lessons from America's Best Run Companies: written in 1982 by Tom Peters and Robert Waterman, two organizational management consultants who conducted their research and fieldwork under a contract sponsored by McKinsey and Company.

 

  • Basics of Organizational Effectiveness
  • Survey Select Companies
  • Categories of Companies:
  • High Tech
  • Consumer Goods
  • General Industrial Goods
  • Service-Oriented
  • Project Management
  • Eight (8) Basic Characteristics...

Bias for Action

  • Business Preference for Doing Something
  • Avoid "Analysis to Paralysis" Syndrome
  • Chunking - Small Manageable Steps
  • Positive & Supportive Attitude (Learning Experiences)
  • Focus on Tangible Results Immediately
  • Build Momentum through Small Successes
  • Simplify Systems (Adhoc Devices)

READY - FIRE - AIM!!!

Close to the Customer

  • Service, Quality & Reliability
  • Customers as Partners
  • Service Problems as "Real-Time" Issues
  • Niche Innovation Driven by the Market
  • Involve Potential End-Users in Design & Test Marketing
  • Value Employee/Customer Contact

Autonomy & Entrepreneurship

  • Company Heroes Embodied through Myths, Stories, Anecdotes
  • Scrounging Prototypes
  • Organizational Culture Supports Many Experiments
  • Service-Orientation Towards New Products
  • Product Champions, Mentors & Godfathers
  • Business Setting Conducive to Experimentation
  • Reward Innovation & Persistence
  • Absence of Paperwork / Over Planning
  • Internal Competition / Parallel Experiments

Productivity Through People

  • The Reason Managers Manage is People!
  • The Primary Source of Potential Productivity Gains
  • A Japanese Management Philosophy States:  "innovation and improvement must come from the genba ('where the action is')"
  • Simple Systems, Peer Pressure & Metrics
  • Small is Productive
  • On-Going Communication & Feedback
  • Positive Reinforcement Preferred to Monetary Incentives

Hands-On / Value-Driven

  • Day-to-Day Behavior
  • Convey Values
  • Institutional Survival is Based on Maintaining Values & Distinctive Identity
  • Qualitative Rather than Quantitative Values
  • Inspire and Motivate People at the Very Bottom of the Organization
  • Fundamental Values
  • Belief in Being the Best
  • Belief in People as Individual Innovators
  • Belief in Economic Growth & Profits

Stick to the Knitting

  • Non-Directed Diversification is a Losing Proposition
  • Managing Product Adaptation Around the Core Business Skill
  • Internally Generated Diversification One Manageable Step at a Time
  • Acquire and Diversity Experimentally but Consistently Stay within their Values
  • "Never acquire any businesses that you don't know how to run"
    � Robert Wood Johnson (Co-Founder of J&J)

Simple Form / Lean Staff

  • Keep Things Understandable (K-I-S-S)
  • Narrow Focus with Clear Primacy
  • Push Authority Far Down the Line Preserving Autonomy
  • Flatter Organization with Less Middle
  • Hands-On Management Style (MBWA)

Simultaneous Loose-Tight Properties

  • "Loose-Tight" Concept Gives People Plenty of Rope
  • Autonomy Results from Adherence to Shared Values
  • Rules Revolve Around Quality, Service, Innovation & Experimentation
  • Simultaneous Loose-Tight Properties a "Zen-Like" Paradox
  • Lower Costs, Improved Efficiency & Sustained Profitability Follow from Adopting an Excellent Management Philosophy

The Principles of Excellence Applied To Safety Culture Interventions

pyramid2


Waiting To Be Motivated

  • Driven by Dualism
  • Simplicity vs. Complexity
  • Positive Reinforcement (Suckers for Praise)
  • Action, Meaning, Self-Control
  • Inspirational Leadership (Stir Emotion, Build Confidence, Shape Values)

pyramid1

Introducing X-Cellence...
the
Safe Cycle 2000 Model

safecycle

Summary

  • Eight (Excellent) Characteristics Become a Template for Success
  • Management Team Buy-In to Experiment
  • Safety Program Effectiveness Influenced by Culture
  • Infusing Principles of Excellence Provides a Venue for Positive Change
  • The Safe Cycle 2000 Model Offers One integrated Approach
  • Dynamic Working Environments Allow People to Reach Their Full Potential

xcellence

First Responder Environmental Safety & Health

FRESH Training Concepts

P.O. Box 755

Cobb, California 95426

1-800-505-3157.